Frequently Asked Questions

I will once again be working from Portland, Oregon until mid May, so that I can set up a US workshop for my ribbons. I will be back in Whitstable from May 21st. For any questions about this period, please don't hesitate to ask.

Shipping

Until May 21st, orders will ship from Portland, Oregon via first class international mail, within 7 days of the order being placed (unless you would like me to hold it for you until I return to England in May, so that you won't get stung with customs and excise. Please let me know if that's something you'd like to do) 
After May 21st, orders ship from my studio in Whitstable, Kent. Packages are sent First Class, signed for or International, tracked (depending of course on where you live) within 3 days of your order being placed. Next day delivery for the UK is often possible if I get a request early enough in the day. Please feel free to ask.

 

“Why ‘Nettle’?”

Nettles are a ubiquitous plant in England, where owner Susanna grew up. Often viewed as a weed, they thrive in poor soil and are actually extremely useful plants. They have a painful sting if you brush against them but some believe the sting, since it promotes the release of certain hormones in the brain, to be helpful to health. If carefully harvested they make a wonderful light green dye, tisane, soup, and even a fabric and since they grow nearly anywhere, could be a very useful resource. The common threads between these lovely, hardy little plants and the unlikely beginnings of her business made the name seem very appropriate.


“Is your ribbon colorfast? Can I wash it?”

Yep! My ribbons, table runners and napkins are dyed with plant and mineral-based colour. The colour is permanent, though some may fade a little if exposed to constant direct sunlight. If you’d like to wash them I recommend a gentle wash in PH-neutral soap. You can also iron them on a warm setting or use a hair straightener to flatten them.

Exposure to drastic changes in PH - like flower food - can change the colour, however.

Please do not have them dry cleaned! Dry cleaning is not actually dry; it uses a chemical solvent (often toxic and harmful to you and the environment) in place of water. In all likelihood it will alter the colour of your silk or cotton.


“I want to use your ribbon for my bridal bouquet. How much should I buy?”

  • To wrap just the stems, with no streamers, one metre is sufficient
  • To wrap the stems and have medium-length streamers, 3 metres is best
  • To wrap the stems and have dramatic, editorial-style streamers, we recommend 5 metres

 


“I want to use your ribbon to wrap my invitations. How much do I need?”

Decide whether you want to wrap once around the centre, or both ways like a parcel and whether you would like to tie a knot, or a bow. 

For once around the middle, measure across the invitation suite and double it, then add three inches for a knot or five for a bow.

For both ways, like a parcel, measure both dimensions, add them and double it, then add three inches for a knot or five for a bow.

It’s also sometimes useful (and less maths!) to use a piece of string or cotton thread and tie it, then measure that and multiply by the number of invitations and/or suites you’ll need.

If you get stuck or need any help at all, don’t hesitate to ask!


“I want to buy a table runner. How do I figure out how much I need?"

Most tabletops are about 76cm (30”) off the floor. If you would like a runner that hangs off the end of the table at both ends, runs the length of the table and pools a little on the floor, take the table length add 152cm” (two times the height) and at least 1m for the pooling. 

If you have any questions at all, let me know!


“Do you do wholesale deals?”

Making plant-dyed textiles by hand is a very time consuming process and just as much for 1 metre as for 2000, so creating my products in the huge, industrial-sized amounts that make wholesale prices possible for factory-made products do not work for my small studio. I do, however, offer a small discount for orders over 100 metres. Please contact me to inquire about that.


“Will you contribute to my styled shoot?”

At some points in the year and depending on the shoot, this is sometimes possible. Please feel free to inquire, bearing in mind these requirements on my end:

-That you will not use any other company’s ribbon (or if borrowing table runners and/or napkins, any other company’s linens) in the shoot.

-That anything lent for the shoot will be returned in good condition within 2 weeks of the shoot date.

-That I will receive high res images of the full shoot, including at least 3 flat-lays or close up product images of my products.

-That I will receive credit and links to my social media (IG, Pinterest and website) every time images from the shoot are shared on social media or websites.